Frequently Asked Questions
1. What is your Return Policy?
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
- Merchandise must be in its original minimum inner pack quantity, as shipped by ACON FULFILLMENT CENTER. Broken quantity inner packs are not returnable.
- Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
ITEMS DAMAGED DURING SHIPMENT
3. When will my order ship?
4. Can I track my orders?
5. Can I use a Post Office Box Address for my orders?
6. Do you charge a dropship fee?
7. Do you offer blind drop shipping? Will you send your products with our company name on the package?
Do you charge taxes on purchases?
9. Do I need to have a business licenses?
10. Do you send out catalogs of your products?
11. What materials, descriptions may I use?
12. What products on AllCraftsOnline.com are made of?
13. What payment methods do you accept?
14. Can I pay for my orders with a personal check or money order?
15. When I can see quantity discount work?
16. Do you offer volume discounts?
17. How do I know if an item is out of stock or discontinued?