Frequently Asked Questions

1. What is your Return Policy?
Customers need to obtain an authorization to return a defective item for replacement within 30 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee plus shipping, and must also be returned within 30 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for replacement.

CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
- Merchandise must be in its original minimum inner pack quantity, as shipped by ACON FULFILLMENT CENTER. Broken quantity inner packs are not returnable.
- Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.

ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT
All of our products are 100% guaranteed to be free of manufacturing defects. All merchandise damaged during shipment is covered by the shipping carrier. Inspect each box for signs of damage such as crushed, torn, open, etc. If you receive merchandise damaged during shipping, please contact us by using the Returns form to make arrangements for any returns or refunds within 30 days of the date of shipment of your order, explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account.
Please do not simply return the merchandise or you will void any and all return rights.
We will provide instructions to you via email on how to return your order, when and where.

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2. How much will my shipping and handling cost be?
Detailed information is available on Shipping Information page

3. When will my order ship?
We ship most orders within 1-3 business days. Orders are processed as quickly as possible, depending on load and item popularity. Shipping origin is our warehouse in California.

4. Can I track my orders?
Yes, available under "My Account" or use Track Your Order link on the home page. (Allow 2 days for us to ship your order before you try to track it)

5. Can I use a Post Office Box Address for my orders?
Yes, but shipping to P.O. Boxes may also cause a delay in shipment. Use a Post Office Box only in addition to a street address.
Shipping is usually via UPS unless going to a PO Box, then it goes via USPS and is not trackable. All items carry insurance. If you request on your order for "NO SIGNATURE REQUIRED", and U.P.S. or U.S.P.S. signs off that it has been delivered and the order is missing from your residency or business, or is damaged, then the liability will be entirely yours.
Note: Rush delivery shipments cannot be sent to P.O. Boxes.

6. Do you charge a dropship fee?
No Fees;
No drop-shipping fees;
No monthly charges;
No order minimums

7. Do you offer blind drop shipping? Will you send your products with our company name on the package?
We ship using "ACON Fulfillment Center" name so that your customers will not trace the order back to us.

Do you charge taxes on purchases?
Orders shipped to Maryland (6%) and California (8.75%) will get Sales Tax added.

9. Do I need to have a business licenses?
Check with your City Hall for local requirements. If required, business licenses are always inexpensive and simple to obtain.
If you live in Canada, you can contact Revenue Canada to answer all your questions regarding Canadian taxes.
All tax questions should be referred to your State Tax Board, due to varying laws state to state.

10. Do you send out catalogs of your products?
Sorry, we do not offer free home decor catalogs. We have several themed-related catalogs available for purchase on our website. All our catalogs and their prices are available at Catalogs and Sales Aids

11. What materials, descriptions may I use?
You may use the product images and descriptions from our website for the purpose of selling the products. You can copy them directly from our website and upload them to your website.

12. What products on AllCraftsOnline.com are made of?
Detailed information is available at Product Materials page

13. What payment methods do you accept?
AllCraftsOnline.com does not store your credit card information.
We accept all major credit cards payments on our website. Also PayPal and Google Checkout Services are available to accept payments. You do NOT need to create a PayPal account to use their service.

14. Can I pay for my orders with a personal check or money order?
Yes, We accept Checks/Money Orders which must be received within 10 business days of submitting your order. If you would like to pay for your order using a check or money order, you may select "Check/Money Order" payment method during the Checkout Step 2. When your order is complete, print the order number on your check and mail with your payment to

NStudio Corporative Solutions, LLC
PO Box 364
Poolesville, MD 20837

Please note, your order will not ship until we receive payment and it is cleared. Also we do not make item reservations while waiting for the transaction for this type of payment.
If for any reason the item your ordered gets sold out, we will return your money back.

15. When I can see quantity discount work?
The Quantity Discount will be shown up during the checkout pages (Step 2).

16. Do you offer volume discounts?
Yes, we do. First, if your order is over $650.00, you will automatically save substantially on our reduced shipping charges at this purchase level (please refer to our shipping rates).

17. How do I know if an item is out of stock or discontinued?
Detailed information is available at Out of Stock Items and Discontinued Items. Updated daily.
Note: If an item or items is/are not available, we can not back order and will refund your funds for any "Discontinued" or "Out of Stock" item. If an item is "Out of Stock" order will be adjusted and you will receive a confirmation email with your order total promptly with a refund amount.