We ship most orders within 1-2 business days, Monday - Friday, from California. Most packages are delivered within 2-10 business days via UPS Ground. We process orders seven days a week, but orders placed on major holidays are put on hold for processing until the next business day.
Orders are processed as quickly as possible, depending on load and item popularity. Some longer ship time items have delivery times posted on their product pages. On occasion there may be unforeseen delays in shipping your order. We make no PROMISE of delivery time(s) as stock changes rapidly, times are estimated. We abide by all FTC rules and regulations concerning prompt delivery. If you have concern on an order and its ship time, email us and we'll give you an estimated ship date.
Standard Shipping: Most UPS ground shipped packages are delivered within 2-10 business days from the day they are shipped. Unless stated otherwise on an individual product page, please use the chart below for shipping costs. We charge flat shipping and handling rates which are based on the cost of your order.
for orders $40 or less
for orders $650 or less
for orders above $650
|UPS 2nd Day Air
|Standard UPS Ground Delivery||$7.50||25%||13%||65%||48 U.S. states - No PO boxes|
Example for the Standard UPS Ground Delivery: If you spend more than 40 dollars but less than 650 dollars, you pay 25 percent of the cost of your total order for shipping. Therefore if you spend 100 dollars on products then shipping charges would run you 25 dollars.
PO Box Shipping: We DO NOT SHIP to PO BOX ADDRESSES. Please provide us with your physical shipping address.
International Shipping: Currently, we ship to Canada and Contiguous United States (48 U.S. states) only. Other countries and U.S. Territory shipping is not available. This includes Puerto Rico, and any destinations outside the United States and Canada.Shipments to Canada are sent out weekly every Thursday. Orders must be received by Tuesday, 12:00 p.m. PST in order to ship the same week. Please allow three weeks for delivery.
Insufficient or Incorrect Addresses: We have an automated system that creates your package label using data you entered while in the shopping cart. We are not responsible for delayed or lost packages due to provided incorrect address. Please review your order confirmation email to make sure the address is correct and contact us as soon as possible if any problems noted. Packages returned to us due to insufficient address info, customer relocation, customer refusal, gated community prevention of access, etc. will require additional ship charges for redelivery
Damaged or Lost in Shipment Items: If you believe your package is lost, contact us to report the loss so we can request a tracking system search.
If your package was damaged in transit, please report damage to the shipping carrier to file a claim for the repair or replacement value of the package contents.
To Place an Order: The easiest ways to place an order is to use our shopping cart button found on the item pages. This cart will allow you to edit the quantity you wish to purchase. Once you have completed shopping, simply select check-out and you will be asked for information necessary in fulfilling your order. We use PayPal and Google services to accept payments. You do NOT need to create a PayPal account to use their service. On the PayPal main checkout page, simply select "I do not have a PayPal account" if you wish to use a credit card.
We understand that sometimes you get items that are not as you expected. Letting us know what you did not like about an item helps us learn what products might need a new picture, a better description and sometimes gives us ideas about new products to add to the web site.
Payment Method Accept: AllCraftsOnline.com does not store your credit card information.
We accept all major credit cards payments on our website; PayPal Service is available to accept payments and Checks/Money Orders.
AllCraftsOnline.com accepts Checks/Money Orders which must be received within 10 business days of submitting your order. If you would like to pay for your order using a check or money order, you may select "Check/Money Order" payment method during the Checkout Step 2. When your order is complete, print the order number on your check and mail with your payment to
PO Box 1024
Frisco, TX 75034
Please note, your order will not ship until we receive payment and it is cleared. Also we do not make item reservations while waiting for the transaction for this type of payment. If for any reason the item your ordered gets sold out, we will return your money back.
IMPORTANT: The charge should show as NSTUDIOCORP on your bank statement.
Track your order: Our customers are able to track their orders under the "My Account" tab or use the "Track Your Order" link on the home page. (Allow 2 days for us to ship your order before you try to track it). Once we ship your order, you can track it quickly and easily online.
UPS Service Mapping
Business days in transit from the Warehouse in California
Use the UPS Service Map to translate your Zone Number into business days. For example, Zone 4 might take four business days; Zone 2 will take two business days. Please note that these figures include additional processing time and are for estimates only.
UPS Shipping Schedule: In the United States, UPS observes the following holidays:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
- New Year's Eve
- New Year's Day
Return Policy: Customers need to obtain an authorization to return a defective item for replacement within 30 days of purchase. Returns for non-defective merchandise will incur a 20% restocking fee plus shipping. Product boxes and/or items that have been written on or otherwise marked will not be considered for replacement.
Please do not simply return the merchandise or you will void any and all return rights.
We will provide instructions to you via email on how to return your order, when and where.
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
- Merchandise must be in its original minimum inner pack quantity, as shipped by ACON FULFILLMENT CENTER. Broken quantity inner packs are not returnable.
- Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
All of our products are 100% guaranteed to be free of manufacturing defects. All merchandise damaged during shipment is covered by the shipping carrier. Inspect each box for signs of damage such as crushed, torn, open, etc.
If you receive merchandise damaged during shipping, please contact us by using the Returns form to make arrangements for any returns or refunds within 30 days of the date of shipment of your order, explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account.
Due to the delicate nature of many of our products, we cannot guarantee against breakage after the product is delivered.
Electrical and mechanical products are subject to manufacturer's warranty.
Note: Returns are generally processed within one or two business days